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The Sojourn Solutions Blog
Explore a range of articles created by our industry experts that cover the latest trending topics in Marketing Operations


Big News: TLS Certificate validity moving to 199 Days
Online security standards have changed - as of February 24, 2026, Certificate Authorities (CAs) will issue public TLS/SSL certificates with a maximum validity of 199 days (previously 397 days). This is an industry-wide update driven by the latest CA/Browser Forum Baseline Requirements, and it’s all about strengthening security across the web.
3 min read


Guardrails aren’t optional when the tool can speak for you...
AI can speak for you. That is powerful. It is also a responsibility. Guardrails aren’t optional, not because you’re afraid of the tool, but because you respect what it means to speak under your name.
8 min read


AI Governance is not optional, it is the price of using the tool
if you are using AI in production without governance, you are not innovative. You are careless. You are outsourcing risk to your future self, your legal team, and your customers. You are also guaranteeing a messy internal backlash later, because the first time it misfires you will watch the business slam the brakes on everything.
7 min read


Stack rationalisation is not downsizing. It’s a MarTech ROI rescue.
Every few years, a Marketing Ops team looks at its technology stack and has the same realisation you get when you open the “misc” kitchen drawer. Nothing in there is individually a bad idea. It’s just… a lot. Half of it does the same job. Some of it hasn’t been used since the last merger. One item is only kept because a former colleague swore it was “mission critical”, and nobody’s brave enough to ask what it actually does. That’s your MarTech stack.
9 min read


The EU AI Act will expose your Marketing Ops: Who’s accountable when AI breaks things?
When AI breaks things, the provider may be accountable for parts of compliance, depending on their role. The deployer is accountable for how it is used in their organisation. Regulators and stakeholders will not accept “the tool did it” as a defence, especially where transparency, oversight, and monitoring were expected.
Inside the company, Marketing Ops is rarely the legal owner of the risk, but it is often the operational owner of whether the business can prove it is acti
11 min read


Lead scoring is cosplay: What actually predicts revenue now
Lead scoring used to feel like grown-up marketing. A neat little system that turned chaos into order. A tidy number that told sales who to call first. A dashboard that made everyone feel like the funnel was being managed by competent adults. And then real life happened.
8 min read


Building an AI-ready HubSpot: The foundations that pay off
AI in HubSpot is not a magic layer you sprinkle on top of chaos. It is more like a turbocharger. If the engine is healthy, you feel the lift immediately. If the engine is full of duct tape and mystery fluids, you just reach the next breakdown faster.
7 min read


GDPR + eprivacy changes your Marketing Operations team may have missed.
If you’re a Marketing Ops team supporting multi-region websites, this is the part where you stop pretending one banner configuration works everywhere.
7 min read


Marketing technology governance: The unsexy discipline saving budgets
If your stack has grown faster than your confidence in it, governance isn’t a “nice to have”. It’s the discipline that makes everything else work properly again.
6 min read
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