connect with your customers
customer experience solutions
Are you delivering high-value customer experiences? The most inspiring brands have one thing in common: an authentic connection and relatable experience with their customers. How do they do it?
improve your results by knowing your buyers
Who is your buyer(s)? Why do they buy? How do you connect with them? Your customer experience process should answer these questions. Our Customer Experience Solutions help ensure you’re connecting to the right person, at the right time, in the right place.
Validating your key buying personas to clearly understand their pain points, goals, and motivations.
Mapping your customer journey to ensure your strategies and tactics align to fully optimize it at each stage.
Assessing what content you have – or content that you need – to help inform your content marketing strategy.
content marketing strategy
Bringing it all together with a content marketing strategy – right persona, stage, content, channel, and time.
Designing a cross-channel experience to engage your buyers with the content that best suits that channel.
As in “get ready, get set, go!” Now more than ever, from personalization to privacy, data is a top priority.
SO - WHERE TO START?
Let's have a conversation focused on what you want to achieve, then we'll build a plan to help you succeed.
our customers TRUST us TO HELP THEM PERFORM AT THEIR PEAK
a proven approach
Sojourn's Empowered Performance Methodology
Our methodology translates your vision into performance with the right foundation and maturity-driven roadmap for success. The infinity framework below is one of several key strategic assets that helps us to help you, staying on track to drive what matters most – results.
What’s the real need?
Sometimes the marketing problem you think you have is not the primary challenge. We help you to assess your needs critically, consider the co-dependencies and help you define your project. Getting set up for marketing success from the outset is in everyone’s interest.
HOW DOES OUR MARKETING OPERATIONS ASSESSMENT EMPOWER YOUR PERFORMANCE?
We invest the time to conduct your complimentary assessment live, so we can best align our approach to your business - this equals the best results.